1. Overview
Wattle Indigenous Supply respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If we ever handle sensitive information (such as health information, cultural or community affiliation data), we will only collect it with your explicit consent, and only where necessary and for a clear lawful purpose.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name, email address, phone number, and any other details you include when contacting us.
- Basic technical data such as your IP address, browser type and pages visited.
- Sensitive information only if you explicitly provide it and consent to its use for a specific purpose.
3. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries or requests.
- Improve our website and services.
- Send marketing or informational communications if you have opted in, with a clear opt-out option in each message.
- Comply with legal obligations.
4. Disclosure of Information
We will not sell or rent your personal information. We may share limited data with trusted service providers (for example, web hosting or analytics providers). We may also disclose information if required by law.
5. International Data Transfers
Some service providers we use may store or process information outside Australia. When this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy standards similar to those required under Australian law.
6. Cookies & Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to understand visitor behaviour. You can adjust your browser settings to refuse cookies if you prefer.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference or loss, and from unauthorised access or disclosure.
8. Data Retention
We retain personal information only for as long as required to fulfil the purpose it was collected for, unless a longer retention period is required by law. When information is no longer needed, we will delete or de-identify it.
9. User Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for marketing at any time.
- Request details on how your information has been used or disclosed.
- Make a privacy complaint.
Lodging Complaints:
If you believe we have breached your privacy, you may contact us using the details below. We will respond within a reasonable timeframe and aim to resolve all complaints promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. NSW-Specific Health Privacy Note
If we collect health information from individuals located in NSW, we will handle it in accordance with the Health Records and Information Privacy Act 2002 (NSW). At present, we do not intentionally collect health information unless a user voluntarily provides it.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Wattle Indigenous Supply
Email: sales@wattlesupply.com.au
Phone: 1300 153 753
12. Updates to This Policy
We may update this policy periodically. The latest version will always be available on our website.